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| XBox
360 Info Page |
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| Xbox 360 |
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| Manufacturer |
Microsoft |
| Type |
Video game console |
| Generation |
Seventh generation era |
| First
available |
November 22, 2005 |
| System storage |
20 or 120 GB
hard drive, 64 or 512 MB
memory cards |
| Controller input |
4 maximum (wired
or wireless or combination of either) |
| Connectivity |
3 ×
USB 2.0, IR port, 100Mbit
Ethernet |
| Online service |
Xbox Live |
| Units sold |
11.2 million |
| Units shipped |
11.6 million
(as of
June 30,
2007). |
| Top-selling game |
Halo 3, 3.3 million in the U.S.
(as of
October 18,
2007) |
Backward
compatibility |
394 original Xbox games (requires
hard drive and the latest update) |
| Predecessor |
Xbox |
The Xbox 360 is a video game console
produced by Microsoft, developed in cooperation with
IBM, ATI, and SiS. Its Xbox Live service allows
players to compete online and download arcade games
and content such as game demos, trailers, TV shows,
music videos, or rented movies. The Xbox 360 is the
successor to the Xbox, and competes with Sony's
PlayStation 3 and Nintendo's Wii as part of the
seventh generation of gaming systems.
The Xbox 360 was officially unveiled on MTV on
May 12, 2005, with detailed launch and game
information divulged later that month at the
Electronic Entertainment Expo. It is the first
console to provide a near-simultaneous launch across
the three major regions, and to provide wireless
controller support at launch. The console sold out
completely at release (with the exception of Japan)
and, as of June 30, 2007, shipped 11.6 million units
worldwide. It is available in three versions as
listed below.
Overview
Development
Known during development as Xenon, Xbox 2,
Xbox FS, Xbox Next or NextBox, the Xbox 360 was
conceived in early 2003. In February 2003, planning
for the Xenon software platform began, and was
headed by Microsoft VP J Allard.That month,
Microsoft held an event for 400 developers in
Bellevue, Washington, to recruit support for the
system. Also that month, Peter Moore, former
president of Sega of America, joined Microsoft. On
August 12, 2003, ATI signed on to produce the
graphic processing unit for the new console, a deal
which was publicly announced two days later. The
following month, IBM signed on to develop the
triple-core CPU for the console.[4] Before the
launch of the Xbox 360, several alpha development
kits were spotted using Apple's Power Mac G5
hardware. Microsoft chose to use these systems for
their PowerPC architecture, which is similar to that
of the Xenon CPU used in the system. However, the
frame rates suffered running the Xbox 360 games on
the G5. A rough estimate placed the G5 at about
one-third as powerful as the 360, and not powerful
enough to properly run the Xbox 360 titles on
display at full speed. On October 24, 2005,
Microsoft shut down Xbox Live for a day to upgrade
it for the Xbox 360.
Launch
The promotional campaign for Xbox 360 began on
March 14, 2005, with the opening of an alternate
reality game called Our Colony. Throughout March and
April it offered challenges to its community,
rewarding solutions with cropped pictures of the
console and game screenshots. The end of Our Colony
came on May 12, 2005, with the release of a video
where J Allard of Microsoft showed off the Xbox 360
console. The official unveiling of the Xbox 360
occurred the same day on MTV in a program called MTV
Presents: The Next Generation Xbox Revealed. In
October 2005, a similar alternate reality game was
created, Hex168, to promote the system before
launch.
The Xbox 360 was released on November 22, 2005,
in the United States and Canada; December 2, 2005,
in Europe and December 10, 2005, in Japan. It was
later launched in Mexico, Colombia, South Korea,
Hong Kong, Singapore, Taiwan, Australia, New
Zealand, South Africa, Chile, India, Brazil, Poland,
and Czech Republic. Microsoft has additionally
announced official launches in: Hungary, Slovakia,
and the Philippines. In its first year on the
market, the system launched in 36 countries, more
countries than any console has launched in a single
year. Due to its early launch, the Xbox 360 has a
one-year lead on both of its competitors, Sony's
PlayStation 3 and Nintendo's Wii.
Retail configurations
Microsoft's retail strategy attempts to capture
consumer surplus by providing several configurations
(SKU's) of the system in different price ranges. The
Xbox 360 is available in three standard variants;
the "Xbox 360 Arcade", the "Xbox 360" and the "Xbox
360 Elite" . A discontinued SKU, the "Xbox 360
Core", was replaced by the "Xbox 360 Arcade" in
October 2007.
At launch, the Xbox 360 was available in two
configurations: the "Xbox 360" package, priced at
US$399, and the "Xbox 360 Core", priced at US$299.
The Elite package was launched later at US$479, and
the "Xbox 360 Arcade" replaced the "Xbox 360 Core"
in October 2007 at US$279. Prices have been reduced
since.
 | The Xbox 360 Core was an entry level
Xbox 360 priced at US$279.99. The "Core" is no
longer listed on Xbox.com, being replaced by the
Xbox 360 Arcade. It was not originally available
in Japan, but was later released on November 2,
2006. The Core system comes bundled with composite
video cables, capable of only SDTV resolutions,
but newer models with lot number 0728 or greater
have an HDMI 1.2 output. The Core may output HD
signals up to 1080p when connected to separately
sold Component or VGA cables. It may also use a
separately sold 20 or 120 GB hard drive. |
 | The Xbox 360
Arcade priced at US$279.99, is replacement for
the "Xbox 360 Core". It was publicly revealed
(though it was available in stores far earlier) by
Microsoft's president of Entertainment Devices
division Robbie Bach to the Financial Times on
October 18, 2007, and officially announced on
October 22nd, 2007. It includes a Wireless
Controller, 256 MB Memory Unit, Composite AV
Cable, HDMI 1.2 output, and 5 Xbox Live Arcade
titles. The five arcade titles: Boom Boom Rocket,
Feeding Frenzy, Luxor 2, Pac-Man Championship
Edition. and UNO, are bundled in a single disk,
which also includes a "Welcome Video", and several
game trailers and demos |
 | The Xbox 360, commonly called the Premium
or Pro, priced at US$349.99, includes all
the features of the Xbox 360 Core, but includes a
hybrid composite and component cable with optional
optical out instead of a composite cable. The Xbox
360 also includes a detachable 20 GB Hard Disc
Drive to store Xbox Live Arcade games, game demos,
Xbox LIVE Marketplace TV and Movies, provide
compatibility with Xbox games and store game data.
The included hard drive comes preloaded with game
demos, video clips and a free Live Arcade game,
Hexic HD. In July 2007, this version of the Xbox
360 began appearing with the Zephyr motherboard
(the motherboard used in the Elite) which features
HDMI 1.2 output and an improved GPU heat sink. The
Premium package, which does include the HDMI 1.2
output, does not come with the HDMI 1.2 cables.
The console's packaging displays the HDMI logo to
reflect this addition. However, it appears that
Microsoft has created some Xbox 360 Premiums
without the HDMI port, even when they have been
manufactured in late September. Starting at the
end of September, the newest systems were shipped
with the new 65-nm CPUs, making them quieter and
cooler than the older systems. Holiday 2007
consoles, with packaging labelled "Go Pro", are
bundled with Marvel: Ultimate Alliance and Forza
Motorsport 2 |
 | The Xbox 360 Elite is the fourth and most
expensive variation of the console. Priced at
US$449.99, it is unique in that it includes a
120GB hard drive as standard, and a matte black
finish. The Elite retail package also includes an
HDMI 1.2 cable and a controller and headset
matching the system's black finish. Other matte
black accessories, such as the Play and Charge
Kit, are also available. The initial release price
was US$479.99, $549.99. and £300.00 The Elite was
released in Europe on August 24, 2007, and
Australia on August 30. Holiday 2007 consoles,
with packaging labelled "Go Big", are bundled with
Marvel: Ultimate Alliance and Forza Motorsport 2 |
Special
Editions
On a few occasions, Microsoft has produced
special editions of the console, usually to coincide
with the release of a major product. These special
editions are typically custom-coloured Xbox 360
models, and are produced in limited numbers.
 | At the E3 2007 press conference, Microsoft
announced the Halo Special Edition of the console
released September 16. It sports a Halo theme (on
the console, wired headset, and wireless
controller). Besides the unique colour scheme, its
features are identical to that of the Pro system.
It is priced at US$399.99 and £279.99 (the
original price of the Xbox 360 Premium). |
 | To promote The Simpson's Movie, Microsoft
created a specially-designed, yellow Xbox 360
console. This configuration is based on the Xbox
360 standard package, with the only difference
being the colour of the Xbox 360 console and
wireless controller. The console was to be given
out to winner of drawings taking place between
July 18, 2007 and July 27, 2007, in which a name
was randomly drawn each day in the "10 days and 10
chances to win" sweepstakes. This edition is
limited, as only a number of consoles were
produced.
|
|
|
Xbox 360 "Go Pro", bundled with Forza
Motorsport 2 and Marvel: Ultimate Alliance
|
Xbox 360 Elite with accessories
|
|
The Simpson's Movie console
|
Comparison of features
Information in the table below is based on the
latest specifications. Older packaging may not
include all items listed.
| Features |
Elite |
Premium |
Arcade |
Core (discontinued) |
| Appearance |
Matte black, chrome trim |
Matte white, chrome trim |
Matte white |
Matte white |
| Included Storage |
120 GB
HDD |
20 GB
HDD |
256 MB
Memory Card |
No |
| Wireless controller |
Yes |
Yes |
Yes |
No, Wired
3m breakaway cord |
| Ethernet / System Link cable |
Yes |
Yes |
No |
No |
| Xbox 360 Headset |
Yes |
Yes
excluding
Oceania and
Mexico
(a Media Remote was bundled) |
No |
No |
| HDMI 1.2 equipped |
Yes |
Yes
after August 2007 |
Yes |
Yes
after August 2007 |
| Video cables |
HDMI 1.2 (HD)
Component/Composite (HD/SD) |
Component/Composite (HD/SD) |
Composite (SD) |
Composite (SD) |
| Xbox LIVE |
1 Month Gold trial, Silver |
1 Month Gold trial, Silver |
1 Month Gold trial, Silver |
Silver |
| Bundled games |
"Go Big" package:
Marvel: Ultimate Alliance,
Forza Motorsport 2,
Hexic HD |
"Go Pro" package:
Marvel: Ultimate Alliance,
Forza Motorsport 2,
Hexic HD
Mexican "Premium" package:
Perfect Dark Zero,
Project Gorham Racing 3,
Hexic HD |
"Xbox Live Arcade" disk:
Boom Boom Rocket,
Feeding Frenzy,
Luxor 2,
Pac-Man Championship Edition,
UNO |
None |
Xbox LIVE
On the day of the Xbox 360's release, Microsoft's
online gaming service Xbox LIVE was shut down for 24
hours and went through a major upgrade, adding a
basic non-subscription service, Silver, to its
already established premium subscription-based
service. Xbox LIVE Silver is free of charge and
included with all SKUs of the console and allows
users to create a user profile, join on message
boards, as well as access Microsoft's Xbox Live
Arcade and Marketplace and talk to other members.]
An Xbox LIVE Silver account does not generally
support multiplayer gaming; however, some games that
have rather limited online functions anyway (e.g..
Viva Pinata) or games that feature their own
subscription service (e.g.. EA Sports games) can be
played with a Silver account. Xbox LIVE supports
voice communication along with video communication,
a feature possible with the Xbox Live Vision; an
add-on USB web camera designed specifically for the
Xbox 360. The Gamer tag of a player with a Silver
account has a silver trim, rather than gold.
Xbox LIVE Gold has the same features as Silver,
plus integrated online game playing capabilities
outside the third-party subscriptions previously
mentioned. Microsoft has allowed for previous Xbox
LIVE subscribers to maintain their profile
information, friends list, and games history when
they make the transition to Xbox LIVE Gold. To
transfer an Xbox LIVE account to the new system,
users need to link a Windows Live ID to their
gamer tag on Xbox.com. When users go to add an Xbox
LIVE enabled profile to their console, they need to
provide the console with their passport account
information and the last four digits of their credit
card number, which is used for verification purposes
and billing. An Xbox LIVE Gold account has an annual
cost of US$49.99, C$59.99, GB£39.99, or €59.99. As
of July 11, 2007, Xbox LIVE has over 7 million
subscribers.
Xbox LIVE Marketplace
The Xbox LIVE Marketplace is a virtual market
designed for the console that allows Xbox LIVE users
to download purchased or promotional content. The
service offers movie and game trailers, game demos,
Xbox LIVE Arcade games, gamer tag images and Xbox
360 Dashboard themes as well as in-game content
(items, costumes, levels etc). These features are
available to both silver and gold members on Xbox
Live. A hard drive or memory unit is needed to store
products purchased from Xbox LIVE Marketplace. In
order to download priced content, users are required
to purchase Microsoft Points for use as scrip. Some
products are free to download. Users were able to
view items available to download on the service
through a PC via the Xbox Live Pipeline website. An
estimated seventy percent of Xbox LIVE users
download items from Marketplace.
Xbox Video Marketplace
On November 6, 2006, Microsoft announced Video
Marketplace, an exclusive video store accessible
through the console. Launched in the United States
on November 22, 2006, the first anniversary of the
Xbox 360 launch, the service allows users in the
United States to download high-definition and
standard-definition television shows and movies
through Xbox LIVE onto an Xbox 360 console for
viewing. At launch the service offered 800 hours of
standard footage, and 200 hours of high definition.
With the exception of short clips, content is not
currently available for streaming, and must be
downloaded. Microsoft has also announced that its
Microsoft TV service will add IPTV functionality to
the console, giving users the ability to stream 2
simultaneous HD and 2 simultaneous SD channels.
Movies are available for rental. They expire in 14
days after download or at the end of the first 24
hours after the movie has begun playing, whichever
comes first. Television episodes can be purchased to
own, and are transferable to an unlimited number of
consoles. Downloaded files use 5.1 surround audio
and are encoded using VC-1 for video at 720p, with a
bit rate of 6.8 Mbit/s. Content is offered from MTV,
VH1, Comedy Central, Turner Broadcasting, CBS for
television; and Warner Bros., Paramount, and Disney
for movies along with others.
After the Spring 2007 update, the following video
codecs will also be supported:
 | H.264 video support: Up to 15 Mbit/s,
Baseline, Main, and High (up to level 4.1)
Profiles with 2 channel AAC LC and Main Profiles.
|
 | MPEG-4 Part 2 video support: Up to 8 Mbit/s,
Simple Profile with 2 channel AAC LC and Main
Profiles. |
During Microsoft Press Conference at E3 2007 on
July 10, 2007 it was announced that Xbox LIVE users
in Europe and Canada would be able to use the
exclusive video store that is a major hit in the
United States by the end of 2007.
Xbox LIVE Arcade
Xbox LIVE Arcade is an online service operated by
Microsoft that is used to distribute arcade video
games to Xbox and Xbox 360 owners. In addition to
classic arcade games such as Ms. Pac-Man, the
service offers some new original games like Assault
Heroes. In addition it features games from other
consoles, such as the PlayStation's Castlevania:
Symphony of the Night and PC games such as Zuma. The
service was first launched on November 3, 2004, and
offers games for about US$5 to $15. Items are
purchased using Microsoft Points, a scrip used to
reduce credit card transaction charges. On November
22, 2005, Xbox LIVE Arcade was re-launched with the
release of the Xbox 360, in which new games and
features were offered. The games are generally aimed
toward more casual gamers; examples of the more
popular titles are Geometry Wars: Retro Evolved,
Street Fighter II' Hyper Fighting, and UNO.
Multimedia
The Xbox 360 supports videos in .wmv-format, as
well as high-definition .wmv-videos, H.264, and
MPEG-4 and Playsforsure WMV videos.
The Xbox 360 also supports audio playback, with
music player controls accessible through the Xbox
360 Guide button. Users may play back their own
music while playing games or using the dashboard,
and can even play music along with an interactive
visual synthesizer.
The Xbox 360 can also display pictures and
perform slideshows of photo collections with various
transition effects. Users can also play audio in the
background while presenting a slideshow of photos.
Music, photos and videos can be played from
standard USB mass storage devices, Xbox 360
proprietary storage devices (such as memory cards or
Xbox 360 hard drives), and servers or computers with
Windows Media Centre Edition within the local-area
network in streaming mode.
Software
Dashboard
The Xbox360 dashboard. Showing the original
four blades
Microsoft tasked AKQA with creating the graphical
user interface or GUI. The console's GUI is the Xbox
360 Dashboard; a tabbed interface that features five
"Blades" (formerly only four blades). It can be
launched automatically when the console boots up
without a disc, or when the disc tray is ejected.
However, the user may choose to launch a game
automatically if a disc is inserted. A simplified
version of it can also be accessed at any time via
the Xbox Guide button on the game pad. This
simplified version shows the user's gamer card, Xbox
LIVE messages and friends list. It also allows for
personal and music settings, in addition to voice or
video chats, or returning to the primary Dashboard
from the game.
Since the console's release, Microsoft has
released several updates for the Dashboard software.
These updates have included adding new features to
the console; enhancing Xbox Live functionality and
multimedia playback capabilities; adding compatibility
for new accessories; and fixing bugs in the
software. The latest Dashboard update, revision
2.0.5787, was made available on September 20, 2007.
Microsoft XNA
Microsoft XNA is a set of tools and technologies
that includes XNA Studio, which provides versions of
key production tools such as asset management,
defect tracking, project automation and work lists.
These tools are designed to work together to
automate common development tasks and present
interfaces tailored to the different functions
within the team. John Carmack stated at QuakeCon
2005 that the Xbox 360 has "the best development
environment I've seen on a console". Microsoft XNA
also includes other components such as the XNA
Framework and XNA Build.
Anyone can develop a game using XNA Game Studio
Express, an IDE for homebrew developers, which was
initially released in beta form on August 30, 2006.
A second, near feature complete beta version was
released on November 1, 2006. The final feature
complete version, 1.0, was released on December 11,
2006. For a US$99/GB£65 yearly subscription fee
users can join a "creators club" which lets them
transport code onto their 360 and share their
content with others. In the UK, there is also a 4
month subscription to the "creators club" which
costs £30 GBP.
Backward compatibility
Backward compatibility is achieved through
software emulation of the original Xbox. Emulated
games offer graphical enhancements because they are
rendered in 720p, 1080i, or 1080p HD resolution with
anti-aliasing enabled rather than the Xbox standard
of 480p (anti-aliasing is also applied when the
output resolution is 480p.) Some games also benefit
from an improvement in the rendered draw distance,
possibly due to the system's greater memory
bandwidth. However there are also games that do not
perform well in emulation; these often exhibit a
lower frame rate on the Xbox 360, as well as various
sound bugs and occasional game play glitches. A hard
drive and the downloading of an emulation profile is
needed in order to play original Xbox games. Updated
emulation profiles are automatically obtained
through Xbox LIVE, or alternatively they can be
burned to a CD with files downloaded from Xbox.com,
or by ordering a free update disc from Microsoft.
The full list of backward-compatible games is
maintained at Xbox.com.
The current U.S. list includes 394 games as of
the July 12, 2007, update; fewer titles are backward
compatible in European and Japanese markets, with
295 and 101 titles, respectively. Microsoft has
stated that they intend to release more emulation
profiles as they become available, with a goal of
making the entire Xbox library playable on the Xbox
360. They have since made multiple statements
indicating that this may never be complete, and the
rate of updates to the backwards compatibility list
is in line with this stated attitude.
Game library
The Xbox 360 launched with a number of games. The
console's best-selling game for 2005, Call of Duty
2, sold over a million copies. Five other games sold
as well in the console's first year in the market:
Ghost Recon Advanced Warfighter, The Elder Scrolls
IV: Oblivion, Dead or Alive 4, Saints Row and Gears
of War. As of October 18, 2007, Halo 3 is the Xbox
360's best-selling game with 3.3 million copies sold
in the U.S. First-party developer Rare had two games
at launch: Perfect Dark Zero and Kameo: Elements of
Power. Only six games were initially offered in
Japan, and eagerly anticipated titles like Dead or
Alive 4 and Enchanted Arms were not released until
several weeks after launch. Games more suitable to
the region are planned or have since been released,
such as Chromehounds, Ninety-Nine Nights, and
Phantasy Star Universe. Microsoft-backed Mistwalker
has since released Blue Dragon in the region, and
currently has two other Japanese-style games in
development, Lost Odyssey and Cry On. On October 19,
2006, over 10,000 pre-orders of a limited-edition
Blue Dragon bundle sold out in Japan on the first
day. The pack, priced at JP¥29,800 includes the Xbox
360 core system with a copy of Blue Dragon, along
with a table calendar, Blue Dragon faceplate, and
five miniature character figures. At the Lepzig game
convention in 2007, Microsoft revealed details of
PGR4, Rock Band, Tom Clancy's EndWar, Dark Sector,
FIFA 08, Call of Duty 4 Modern Warfare and Tony
Hawk's Proving Ground.
E3 2006 was the first large-scale show after the
console's launch and the first trailer for Halo 3,
the sequel to the original Xbox's best selling game,
was shown there. Fable 2, a sequel to the Xbox's
best-selling RPG, was also shown, along with Alan
Wake, Mass Effect and Too Human. Bill Gates spoke of
plans to integrate several Microsoft services into
one entity with Live Anywhere. This service will
allow multiplayer games and communication possible
between Xbox 360 and the Windows Vista operating
system for the PC. Shadow run was the first game
announced to be compatible with Live Anywhere.
Several games originally released on PC have also
been released on the Xbox 360, such as F.E.A.R. and
Quake 4. Grand Theft Auto IV was shown and will be
the first title in the series to be released for the
Xbox 360 the same day as its PlayStation 3
counterpart. At X06, Microsoft announced new titles,
along with information on future releases. Splinter
Cell: Conviction, set to release after Splinter
Cell: Double Agent, was announced to be exclusive to
the Xbox 360, as were BioShock and Banjo-Kazooie 3.
At the event, Halo Wars was also announced, along
with an untitled Halo project. Microsoft published
sequels to some of its more successful franchises on
the original Xbox, such as Forza Motorsport 2,
Project Gorham Racing 3 & 4, and Fuzion Frenzy 2. In
addition to sequels, they have published original
games based on new IPs such as Viva Piñata and Gears
of War.
Hardware and
accessories
Hardware
The main unit of the Xbox 360 itself has slight
double concavity in matte white or black. It
features a port on the top (when vertical, left side
when horizontal) to which a custom-housed hard drive
unit can be attached in sizes of either 20, or
120 GB. Inside, the Xbox 360 uses the triple-core
IBM designed Xenon as its CPU. Graphics processing
is handled by the ATI Xenos which has 10 MB of
embedded eDRAM. Its main memory pool is 512 MB in
size.
Accessories
Many accessories are available for the console
including both wired and wireless controllers, a
wireless steering wheel, headsets, a web camera, an
HD DVD player, two sizes of memory cards, two sizes
of hard drives, and more, all of which are styled to
match the console.
Technical problems
An Xbox 360 showing the "Red Ring Of Death", an
unrecoverable hardware failure.
The Xbox 360 can be subject to a number of
possible technical problems. Since the console's
release in 2005, the console's reliability gained a
bad reputation by the general public, and in the
press through articles portraying its poor
reliability and relatively high failure rates.
Microsoft has subsequently introduced design
revisions, and upgraded the 360's manufacturer's
warranty to alleviate the problem.
General hardware error
(three red lights)
In the case of a hardware failure, the ring of
light display on the front of the console itself
changes from green to red, a case known as the "Red
Ring Of Death". The notification quickly became
common and infamous. In response to high levels of
Three Red Light errors, Microsoft released a public
letter of apology and extended its warranty to cover
users experiencing the Three Red Light error for
three years. As of July 5th, 2007, any user
experiencing a general hardware error indicated by
the three flashing red lights will be covered by a 3
year warranty from date of purchase.
According to the German computer magazine the
main reason for the problems is that the wrong type
of lead free solder was used, a type that when
exposed to elevated temperatures for a long time
becomes brittle and can develop hair-line cracks
that are almost irreparable. They also revealed that
representatives of the three largest Xbox 360
resellers in the world, (EB Games, Game stop and Best
Buy) told c't that the failure rate of the Xbox 360
is between 30 and 33%, and that the largest repair
shop in Britain, Micro mart, stopped repairing Xbox
360s because they were unable to fully repair the
defective systems and because the Xbox 360 has a
"fatal design flaw".
Disk scratching
On April 14, 2007, the Dutch TV program Kassa, as
a reaction to over a thousand customers complaining
that their Xbox 360s had scratched their game discs,
broadcast a program in which they discussed an
investigation they had launched. The test indicated
that some Xbox 360s, equipped with Toshiba Samsung
Storage Technology (TSST) DVD players, scratch DVDs
spontaneously, even when the Xbox 360 is placed on a
stable surface, rendering the DVDs unplayable. A
technician from Kassa earlier had found the main
reason for the problem. The affected drives do not
have the usual four protective pads around the laser
disks lens, to prevented the lens from contacting,
(and thus scratching) the disk. Some other
technicians independently also found out that the
drives do not have the protective rubber pieces
inside the body of the drive that prevent the disc
from tipping and hitting the laser head. Though in
the Original Xbox, and commercial versions of these
drives, these disc protection measures were found."
A reseller (BOL.com) that was sued by one of the
gamers that took part in the Kassa program, attended
the broadcast and provided replacement equipment to
the user. Additionally, they informed Kassa "that
they had contacted the 1% of users who reported the
problem with the offer of replacing all their game
discs and consoles." Microsoft itself, however,
refused to take part in the program, although the
day before the program broadcasted they sent Kassa a
formal letter in which they told them the customers
can contact them whereupon they will "examine the
console and make appropriate repairs if necessary in
order to restore the console to full working order.
and also wrote that “…it is possible that scratches
may originate from frequent use."
In the beginning of June 2007, the European
Commission started an investigation into these
scratching problems.
On July 26, 2007 several law firms announced they
are investigating a class action suit concerning the
scratched disks.
Warranty extensions
On September 29, 2006, Microsoft released a
statement saying that they will waive the cost for
repairs on all Xbox 360 consoles made before January
1, 2006, and refund any fees already paid. On
December 21, 2006 the warranty for all consoles
purchased in Canada and the United States was
extended from 90 days to one year.
After many complaints about "general failure
errors" Microsoft announced changes to their
warranty coverage on July 5, 2007. This increased
the standard one year manufacturer's warranty to
three years for general hardware failures indicated
by the three red lights. Hardware failures indicated
by one red light and an error message also require
repair and are covered. It is also retroactive to
any previously purchased systems; original launch
consoles are covered until November 2008.
Additionally, any customers who have previously paid
for repairs for general hardware failures will be
reimbursed in full. It has also been reported that
Microsoft will spend over $1 billion repairing Xbox
360s. In addition, Peter Moore stated in his open
letter that "to address this issue, and as part of
our ongoing work, we have already made certain
improvements to the console," indicating future
systems received some design improvements.
The current Xbox 360 manufacturer's warranty
covers all manufacturing defects for one year,
covers errors indicated by three flashing red lights
for three years, and includes a 90 day warranty for
included accessories.
Implemented solutions
Currently Microsoft takes extra measures to cool
the GPU by adding a heat pipe to an extra heat sink,
in an attempt to counter the heat issues.
Planned solutions
Microsoft moved to the 65 nanometer manufacturing
process (from 90 nm) for its Xbox 360 CPU in the
autumn of 2007 with its "falcon" motherboard
revision. Xbox 360's with the new falcon motherboard
are expected to arrive in the shops somewhere in
December 2007. This will reduce the amount of heat
the console produces, meaning it can run cooler,
which might alleviate some hardware issues. The Xbox
360's GPU is expected to receive a die-shrink to
65nm in August 2008.
Sales
| Quarter |
Units shipped |
| Q4 2005 |
1.5 million |
| Q1 2006 |
1.7 million |
| Q2 2006 |
1.8 million |
| Q3 2006 |
0.9 million |
| Q4 2006 |
4.4 million] |
| Q1 2007 |
0.5 million |
| Q2 2007 |
0.8 million |
| Cumulative totals |
| to Q2 2007 |
11.6 million |
The Xbox 360 began production only 69 days before
launch.
As a result, Microsoft was not able to supply enough
systems to meet initial consumer demand in Europe or
North America.
Many potential customers were not able to purchase a
console at launch. This lack of availability caused
Xbox 360 bundles to sell on
eBay at inflated prices; some auctions exceeded
US$6,000. Forty thousand units appeared on eBay
during the initial week of release; this was 10% of
the total supply.
By year's end, Microsoft had shipped 1.5 million
units, including 900,000 in North America, 500,000
in Europe, and 100,000 in Japan.
At E3 in May 2006, Bill Gates announced that
Microsoft would have a head start of 10 million
units by the time Sony and Nintendo enter the
market. Microsoft later specified that goal and
estimated shipments of 10 million units by the end
of 2006, a target it passed by 400,000 units. As of
May 18, 2007, 5.4 million consoles have been sold to
consumers in North America, and as of July 18, 2007,
420,000 units in Japan. Although the console is a
success in the United States and Europe it continues
to struggle in Japan, placing third in the Japanese
market.
During an earnings call in January 2007,
Microsoft's CFO downgraded estimated Xbox 360 sales
for the first half of 2007. Cumulative sales from
the system's launch until June 30, 2007 were
predicted to reach 12 million units, down from 13 to
15 million units estimated earlier. Microsoft later
announced they shipped 11.6 million units cumulative
to June 30, 2007. Being released one year ahead of
its competitors, the Xbox 360 was the market leader
throughout the first half of 2007. However on
September 12, 2007, it was reported by the Financial
Times that the Xbox 360 had been surpassed by the
Wii in terms of worldwide console sales. On October
4, 2007, Microsoft stated that Xbox 360 sales have
more than doubled when compared with the weekly
average before the Halo 3 launch.
Based on figures from October 19, 2007, the Xbox
360 outsold the Wii for the month of September,
helped in part by the spike in sales seen after the
launch of Halo 3, which sold 3.3 million copies in
the U.S. in a 12-day period. The Xbox had sales of
528,000 units for September, while the Wii had sales
of 501,000 units.
| Region |
Units sold |
First available |
| United States |
6,757,466 as of October
6, 2007 |
November 22, 2005 |
| Canada |
492,509 as of October 6,
2007 |
November 22, 2005 |
| Japan |
415,491 as of October 14,
2007 |
December 10, 2005 |
| Europe |
3,400,000 as of October
16, 2007 |
December 22, 2005 |
| Australia |
222,136 as of October 16,
2007 |
March 26, 2006 |
| Total |
11.2 million |
|
However, despite these sales figures, Microsoft's
gaming division is losing money. Up to 2005, the
Xbox gaming division had lost over $4 billion
dollars.
However, Microsoft expects the console will start
making money in 2008.
The losses are due to the market strategy of selling
consoles below cost in order to obtain market
saturation and turn a profit on software and
peripherals that have a much higher profit margin.
Also notable is that Microsoft expects it needs to
spend one billion dollars for repairs or
replacements of
bricked Xbox 360s.
Homebrew development
Free60 is the successor to the Xbox Linux Project
that put Linux, BSD, or Darwin on the new Xbox 360.
The dashboard released on January 9, 2007 (version
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